Return & Refund Policy

Last updated: June 2025

When Can You Return?

We accept returns only for damaged or defective products. If you received a product that arrived broken, defective, or significantly different from what was shown, you are eligible to request a return or refund.

We do not accept returns for change of mind, incorrect size selection, or other non-defect reasons.

Unboxing Video — Mandatory

You MUST record a clear, uncut video while unboxing your order.

An unboxing video is required as proof for all return/refund requests. The video must:

  • Start before the package is opened (sealed package visible)
  • Show the full unboxing without cuts or edits
  • Clearly show the damaged or defective condition
  • Be recorded on the day of delivery

Without an unboxing video, we are unable to process return or refund requests.

How to Raise a Return Request

  1. Record your unboxing video on the day of delivery
  2. Email us within 3 days of receiving your order
  3. Include your order details, phone number, and the unboxing video
  4. Send to: treandyfindsindia@gmail.com

Deadline: Return requests must be submitted within 3 days of delivery. Requests after this window will not be accepted.

Refund Process

Once your return request is approved and verified:

  • 1We will confirm your return request via email within 24–48 hours
  • 2Refunds are processed to your original payment method within 7 business days
  • 3For COD orders, refunds are made via bank transfer (NEFT/UPI)

Contact Us

Have a question about your return? Reach us at:

Email: treandyfindsindia@gmail.com

Phone: +91 99401 03738

Response time: within 24 hours on business days